Several years ago the VA lumped all VA Regional Offices into 8 call centers to handle all the calls from anywhere in the nation.
Because you may think you are talking to your Regional Office, I wanted to explain what you need to know about this number:
What calling 1-800-827-1000, mean to you. Let’s say you are calling the Benefits line at 1-800-827-1000, from San Diego, CA. The assumption is you think you are calling the Regional Office handling your claim, correct? Wrong.
Instead of getting the Los Angeles VARO, you are getting a call center. The call center can only tell you what is on their screen. The information on the screen is often incorrect and not up-to-date.
Thus, the information you receive from the call center is not the information from someone who is getting up and looking at your folder. Unfortunately, without accurate information that may be contained in your claims file the information you receive from a call center may not be accurate. The call centers were implemented to save VA time.
The Law Office of Robert B. Goss, P.C. https://www.attorneyforveterans.com provides Legal assistance to veterans seeking their VA disability benefits after the VA has denied their claims in whole or in part.